Please email us all damaged item return requests here. Notate on the delivery receipt (in the presence of the FedEx driver) the type of damage incurred. If damage is noticed after the driver has left, please provide the following documents to help initiate the claim process:
- Brief description of the damage
- Picture(s) clearly depicting the damage to the product
- Picture of the packaging (please send picture even if packaging is intact)
Please do not move the product from its original location or ship the product back to us, as the carrier needs to perform a claim inspection. It is your responsibility to file a claim for all damaged items, if shipped using a 3rd party account. We are not responsible for any charge incurred by you due to 3rd party services used for storage or delivery of product. We will credit, wherever applicable, all freight charges required for delivery/pick-up to original destination address provided.